Contacts Can Be Created in Apollo That Have No Name, Potentially Leading to Confusing Data in Both Apollo and Your CRM
How It Happens
The Push Settings section found in Settings > Integrations > Salesforce > Activities, Tasks, Meetings, and Notes (shown below) offers the ability to push emails into Salesforce from your connected mailbox, and also has an option to automatically create emailed contacts that aren't yet in Salesforce. This feature can lead to unnamed contacts -
With this setting enabled, anytime someone sends a message to a mailbox connected to Apollo -- or vice versa -- we'll automatically create them as a contact if they don't already exist. This will then push the contact to Salesforce, and they may or may not have a name associated.
Furthermore, anytime an existing contact sends a message to a mailbox connected to Apollo -- or vice versa -- we'll also auto-create new people who are CC'd on the message.
For example, in the screenshot below, a message was sent to an existing contact (Trevor Newcomb) that also CC'd someone who didn't yet exist (firstname.lastname@example.org). This then created an unnamed contact for that person, sending them to Salesforce with the name 'Unknown Unknown' -
This feature can be useful for keeping track of all correspondence in and out of Apollo, but note that unnamed contacts can often be created as a result.
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