Resume Contacts Who Were Marked as Finished or Removed from a Sequence

Resume an individual contact that was removed from a sequence:

While it is not possible to view a list of contacts that have been removed from a sequence (in general), we do show you which sequences a single contact has been removed from. To view this information, you will need to open the given contact's Activities tab, which is available in her profile -

If there are sequences listed here that you would like to resume for the contact, then you will need to click the Sequence button at the top right of the contact's profile and add her back in. She will then resume the sequence at whatever step she was in when removed.

Resume individual contacts that finished the sequence:

If a contact was marked as finished in a sequence and they've not yet gone through every step in the sequence, you can put them back into the same sequence and onto the step after the one they were marked as finished on. Here's how:

• Head to the contact's profile page who you want to resume (in) a sequence
• Open the Sequences tab up at the top of their profile
• Click on the Finished sequence that you want to resume them in
• Click the menu in the top right and choose "Remove Sequence"

• Then, choose to add them to that same sequence:

• Just confirm in the modal that pops up that you want to add them to the sequence and they'll be back in that sequence, automatically placed in the step after the one that caused them to exit it!

Resume multiple contacts that were marked as finished in the same sequence:

There's no direct way to remove and re-add multiple contacts back into sequences, so instead you'll need to make a list of the relevant contacts before removing them so you know which ones to add back in. Here's how:

• Head to the contact tab of the sequence in which the contacts have been marked as finished
• Use the filters on the left for the Finished contacts, then select the ones you wish to resume
• Click the 'More' dropdown and select 'Add to Lists', then create a new list for these contacts

• Once you've created the list, remove all of those contacts from that sequence

• Then go to your Contacts page and use the filters on the left to select the List that you made
• Select all of those contacts and then click the 'Add to Sequence' button
• From the pop up that appears, select the relevant sequence to add them back in

• Just confirm in the modal that pops up that you want to add them to the sequence and they'll be back in that sequence, automatically placed in the step after the one that caused them to exit it!