Updated Privacy Policy, Service Terms, Data Processing Addendum, and Features That Will Help With GDPR
At Apollo, we take privacy and security very seriously, which is why we’ve updated our Privacy Policy and Terms of Service in anticipation of the European Union’s General Data Protection Regulation (GDPR). We’ve clarified how and when we use data and the rights that you have to that data.
This regulation changes the way that salespeople and marketers can engage people in the EU. Apollo has already taken the necessary steps to become compliant with GDPR and we’ve assembled the information and tools your team needs to protect your own compliance while using our platform.
Here is a summary of the recent updates and changes:
- Updated Terms of Service including our Data Processing Addendum
- Updated Privacy Policy and Privacy Center
- Apollo’s GDPR Compliance Overview & Frequently Asked Questions
- Overview of Apollo’s features for GDPR Compliance
We’ve also built new GDPR compliance safeguard settings for Apollo, and these give you the ability to:
- Block contacts located in the EU while prospecting
- Disable email tracking for prospects located in the EU
- Block ability to sequence prospects located in the EU
Find these settings under Settings > Org, and read over this resource to see how they work. Aside from the three settings built specifically for GDPR, there are other features you can leverage to remain compliant as well. Below is also a list of the scenarios that may arise, and the features best suited to handle each.
Privacy by Design and Default
How Apollo ensures the security and privacy of our users.
Feature: Configurable Governance Profile Settings and automatic prospect de-dupe
Data Access Control
How Apollo controls access to users’ data
Feature: Governance profiles
Monitoring of Processing
How Apollo supervises how users’ data is being used
Feature: Activity feed (shows all outbound messages to a given contact and all of their inbound replies)
Data Confidentiality and Availability
How Apollo makes your personal data available to users as well as keeps it safe
Feature: All customer data is encrypted in our systems with 24 hour RTP/RPO and SOC2 Type I Certifications
Data Storage and Cross-Border Data Transfers
Where Apollo securely stores customer data and how we safely transfer data out of the EU/EEA
Feature: Apollo Data Processing Addendum
Data Subject Rights
How users can delete all personal data at a Data Subject’s request
Feature: Use the contact delete and email delete features on your end. You can also have your contact send an email to support@apollo.io
How users can send a Data Subject a report of all of the personal data they have on them
Feature: CSV export (detailed more here)
How users can update a Data Subject’s personal data across all systems
Feature: CRM sync (for HubSpot and Salesforce)
Consent Management
How users know who they are able to sell to as well as who they have explicit consent to engage
Feature: Salesforce Custom fields, inbound leads, templates, and GDPR Safe Mode
How Apollo helps users with consent management and keeps their instance updated
Feature: Unsubscribe links
How Apollo stops relevant prospects from being engaged by email or phone
Feature: Inbound create, Rules Engine, contact verification, tagging, and GDPR Safe Mode
How Apollo stops rep from engaging Data Subjects who have rescinded consent
Feature: Inbound leads, triggers, global safety settings, rules engine, global opt-out
How Apollo stops reps from getting around consent management safeguards
Feature: Governance profiles, contact blacklists, and GDPR Safe Mode
How reps can ensure they’re not engaging prospects in the EU
Feature:GDPR Safe Mode
How to make sure emails sent to the EU are not being tracked
Feature:GDPR Safe Mode
These changes to our Privacy Policy and Terms of Service became official as of May 25th, 2018. Please read through our new policy and terms, and reach out to us with any questions or concerns.
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