ZenDesk Can Automatically Close Your Ticket if you Select an Article
After submitting a support inquiry via the Support widget, the AnswerBot will provide you with some relevant articles. If you select an article from the list, the bot then asks if it answered your question.
If you select 'Yes, close my request' this will automatically mark your support ticket as Solved, and it will never arrive in our support team's inbox. If you accidentally mark your ticket as solved, just send a follow up response on the same email thread so the ticket will reopen and our team will get back to you as soon as possible.
If you wish to review your past support tickets, follow the instructions in this guide: Can I View My Apollo Support Ticket History?