SFDC Could Not Confirm A Successful Email Push from Apollo in That Moment and You Can Manually Retry Pushing the Email to SFDC
Navigate to your Settings > Integrations > Salesforce Settings > Error Log and we'll show you a log of errors we receive from SFDC whenever Apollo tries to initiate an activity to SFDC and something goes wrong.
In the SFDC error log, if you see the following error, "get_job_result session expire":
It means that SFDC could not confirm a successful email push from Apollo at that time. However, in most cases when we get this error, it's likely that the email was actually pushed successfully to SFDC, i.e. this error code is often a false alarm.
To confirm if the email did or didn't push from Apollo to SFDC:
1. Navigate to the relevant contact profile by clicking on the hyperlink in the error log:
2. Select the Activities tab to show the list of contact activities:
3. Scroll down to that email activity in the contact activities list and select the "..." options button to the right. If we show a link to "Go to Salesforce Record" in the dropdown options, it would confirm that this email activity was pushed to SFDC, and you can click to view it in SFDC:
However, if we don't show a link to "Go to Salesforce Record" in the dropdown options, it would confirm that the email did not push when we tried to push it to SFDC:
To push that email to SFDC, you'd need to manually retry pushing it in the Salesforce Error Log.
First, check the timestamp of that email in the contact activities by hovering over the activity date:
Then, navigate back to Settings > Integrations > Salesforce Settings > Error Log and locate that email activity error based on the timestamp. Once you've located the error, click on the arrow icon to retry pushing that email to SFDC: