The Due Date of Action Items in Sequences Is Dictated by the Sending Schedule and Wait Times Between Steps

When our system creates/assigns an action item from a Sequence, the due date will be dictated by the wait time between steps, when the previous step is incremented, and it always be scheduled within the sequence's sending windows.

For example, a sequence is created with Step 1 being an automatic email and Step 2 an action item with a wait time of 5 minutes. The sending schedule for this sequence is Monday - Thursday from 8am - 3pm.

If the automatic email is sent at 2:57pm on Monday, this means that the action item will have a scheduled due date of Tuesday at 8:02am or so (5 minute wait time + sending window).

Important: The Action Item Will Be Created Immediately in Apollo

Although the scheduled due date of the action item will fall within the sending schedule, the task itself will be created as soon as the contact is moved into that step. You can view the tasks in Apollo by going to Tasks > Contact Action Item. If you wish to complete or skip the action item before the scheduled due date, you can do so from this page.