Apollo Allows You to Store All Phone Numbers for Your Contacts and Accounts
Contacts often have more then one phone number that you can reach them through, so you can add as many of these as you like to your contacts' profiles and give them each a type (shown below). Accounts, on the other hand, will only ever have one phone number that you can list. Each phone number can also be given a status (verified, questionable, invalid, and no status), which allows you to keep track of how effective they are.
Contact Phone Numbers
- Mobile: Your contact's personal mobile phone
- Work - Direct: Your contact's work phone
- Corporate Phone: Your contact's company phone
- Home: Your contact's home landline phone
- Other: Any other phone number not covered by these types
- 'Corporate Phone' is a legacy phone number type that is effectively replaced by the 'Account Phone' field, detailed below.
- These numbers will not be deleted, overridden, or replaced on contact profiles with that phone number type. You will, however, occasionally see an account number that is the same as a corporate number. In this case, feel free to delete redundant corporate numbers.
- If you're integrated with SFDC, no mappings were changed with this update, but you probably want to take advantage of the new feature by updating your Contact and Account Field mappings so that Apollo's Account Number is mapped to your relevant SFDC account and contact phone fields (instead of "corporate number") going forward.
Account Phone Numbers (On Account Profiles)
This is the only type of number that will appear on account profile, and it will also be added to every contact that belongs to that account. Editing this number on an account's profile, or on any contact profile in the account (shown in the next section), will cause it to be updated everywhere.
Account Phone Numbers (On Contact Profiles)
All contacts under a given account will share this phone number, and updating it on either the contact level or account level will cause it to be updated everywhere.
Account phone numbers can occasionally be an entry point for reaching a prospect, so this feature allows you to enter instructions for how to connect with them after dialing the account (i.e. Dial 123# to reach the contact's direct work line). This field is unique to every contact, however, so you can always use it for instructions relating to contact numbers as well.