Troubleshooting and FAQs

Guide to Apollo Support

• Get To Know the Apollo Knowledge Base
• My Support Ticket Was Marked as Solved But I Never Received a Response
• Can I View My Apollo Support Ticket History?

Data Management Troubleshooting

• Someone Responded to My Email, Why Can't I Find Them in My Contacts?

Sequences and Email Troubleshooting

• Troubleshoot "Failed 120/HTTP 422" Errors
• Why Are My Own Opens Being Tracked?
• Find and Resend Emails "Not Sent" Because of Missing Snippets
• Why Are Emails Being Delayed by My Email Provider?

General Troubleshooting

• Why Was My Account Blocked?
• Troubleshooting the Apollo Web App
• Troubleshooting Calls
• Troubleshooting Mailboxes
• Troubleshooting the Apollo Chrome Extension

Data Management FAQs

• Why Does Apollo Show a Job Change When The Contact Hasn't Changed Companies?
• Why Do I See Contacts That I Didn't Add to Apollo?
• What Happens if I Have Multiple Rules With the Same Trigger?
• What Happens to Corporate and Work Phone Numbers When a Contact’s Company/Account Changes?
• Company Name Vs. Associated Account Name for a Contact
• Does Apollo Support Special Characters?

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Prospecting and Credit Usage FAQs

• Which Technologies and Industries Can I Filter for in Apollo?
• Will I Receive a Lead Request Verification Email If I Request for One Contact?
• How Do We Determine a Contact's Local Time Zone?
• How Many Leads Can I Request in One Lead Request?
• How Do I Find All of the Contacts I've Requested from Apollo?
• How Do Data Requests Work?

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Integration FAQs

• If I Delete a Synced Contact in HubSpot, Can I Still Re-Push That Contact from Apollo?
• What Happens if a Contact Exists in my CRM and Apollo and I Link my CRM?
• Which User Does Apollo Use to Create Records in Salesforce?
• What Does the "get_job_result session expire" Salesforce Error Mean and What Should I Do About It?
• Why Turn On or Off Automatic Matching of Salesforce Leads to Accounts in Apollo
• Why Is My Email Open Rate Different in Sendgrid And Apollo?

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User Settings FAQs

• How to Reset Your Password
• Why Does My Gmail Signature Look Different in Sent Emails Than What's Shown in My Mailbox Signature Setting?
• Do I Need to Update Apollo if I Update Aliases in My Linked Mailbox?
• What Email Service Providers Does Apollo Support for Linked Mailboxes?
• What’s the Difference Between My User Login Email and Linked Mailbox(es)?
• How Do I Change My Password?

Sequence, Email, Call, and Task FAQs

• Why Do I See Such a High Bounce Rate for Emails from Apollo?
• Does Apollo Send Messages on Holidays?
• How Do I Resume a Bounced Contact in a Sequence?
• What Type of Emails Can I Mark as Interested?
• Why Does My Email Show the Same Open Event More Than Once?
• What Happens If I Remove a Bounced Contact and Add Them Back into the Same Sequence?

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